POLICIES - السياسات

Welcome to Asma’s Line.
Kindly read the following policies carefully before placing an order. By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

1. Measurement Profile Requirement

All orders placed with Asma’s Line are made specifically according to the customer’s submitted measurements.

Before placing an order, customers must complete and submit the Measurement Profile available on our website:

Click here to complete your Measurement Profile

Orders cannot be processed without a completed measurement profile.

Customers are responsible for ensuring all measurements are accurate and up to date.

Asma’s Line is not liable for fit issues resulting from incorrect or incomplete measurement information.

2. Order Policy

Once an order is placed and the measurement profile is submitted, our team will contact the customer via WhatsApp to confirm all order details.

Orders are considered confirmed only after WhatsApp confirmation.

Once production has begun, no changes or cancellations are accepted.

Failure to respond may result in processing delays.

3. Production & Processing Time

All items are made to order and crafted exclusively for each customer.

Production time: 10–20 business days.

Processing time does not include shipping duration.

Delays may occur during peak seasons or due to fabric availability. Customers will be notified if any significant delay arises.

4. Shipping Policy

We offer local and international shipping.

Shipping fees are calculated at checkout.

Delivery times vary depending on destination and courier service.

Customers are responsible for providing accurate shipping details

Asma's Line is not responsible for delays caused by couriers, customs clearance, or incorrect address information.

5. Returns & Exchanges

As all items are custom-made based on individual measurements, we do not offer returns or exchanges under any circumstances.

This policy applies to:

- Fit preferences

- Size concerns

- Design or style expectations

We strongly encourage customers to review measurements and product details carefully before placing an order.

6. Damaged or Defective Items

We take quality control very seriously. However, in the rare event that an item arrives damaged or defective:

Any claim must be reported within 48 hours of receiving the order

Clear photos or videos of the issue must be provided

Once the issue is reviewed and approved by our team:

- A store coupon equal to the paid product value will be issued

- Shipping fees are non-refundable

- No refunds, returns, or replacements will be provided.

7. Cancellation Policy

Orders may be cancelled within 24 hours of placement, provided production has not started.

Once an order enters production, cancellations are no longer accepted.

8. Care Instructions

To preserve the quality of your abaya:

- Dry clean only.

- Avoid heat on delicate fabrics.

- Store in a cool, dry place

Damage caused by improper care is not covered under our policy.

9. Intellectual Property

All designs, images, content, and branding displayed on this website are the exclusive property of Asma's Line.

Unauthorized reproduction, copying, or distribution is strictly prohibited.

10. Contact Information

Email: official.asmaslineae@gmail.com
WhatsApp: +971521238389

11. Privacy Policy

At Asma’s Line, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

Information We Collect:

- Personal details such as name, email address, phone number, shipping address, and billing information

- Measurement profile data submitted by customers

- Order history and communication records

How We Use Your Information:

- To process and fulfill orders

- To communicate order confirmations and updates via WhatsApp or email

- To improve our services and customer experience

Data Sharing:

Your information is shared only with trusted third parties necessary to complete your order, such as payment gateways and shipping providers. We do not sell or rent personal data to any third party.

Data Protection:

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Cookies:

Our website may use cookies to enhance your browsing experience and analyze website traffic. You may disable cookies through your browser settings if you prefer.

Your Rights:

You may request access to, correction of, or deletion of your personal data by contacting us using the details provided below.

By using our website, you consent to the terms of this Privacy Policy.

Final Note:
At Asma's Line, every piece is thoughtfully crafted to reflect quality, elegance, and individuality. Your understanding of our policies allows us to maintain these standards and deliver a refined experience to every customer.